Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect the personal data of users of the website https://lighthouseproperty.me/. Site management and data processing are carried out by HUMAN LIGHT d.o.o. Kotor (hereinafter referred to as the "Company", "we", "us"), registered in accordance with the laws of Montenegro.
1. General Provisions
Personal data processing is carried out in accordance with the Law on Personal Data Protection of Montenegro (Zakon o zaštiti podataka o ličnosti), as well as applicable principles of the EU General Data Protection Regulation (GDPR), where relevant to our international clients.
2. What Data We Collect
When using our website and contacting us, we may collect the following categories of data:
- Identification and contact data: First name, last name, phone number, email address, instant messengers and communication channels (e.g. WhatsApp).
- Request information: Real estate preferences (region, e.g. the coast or northern resorts, budget, property type, purchase goals — investment or residential).
- Technical data: IP address, browser type, language settings (to correctly display the website in Russian, English, Montenegrin or German), cookies and analytics data.
3. Legal Basis for Processing
We process personal data based on:
- your consent;
- the necessity to perform a contract or pre-contractual measures;
- our legitimate interest in providing and improving our real estate services.
4. Purposes of Data Processing
We use your personal data exclusively for the following purposes:
- Selecting real estate properties that match your criteria, providing investment calculations and technical specifications.
- Organizing property viewings and communication during the transaction preparation process.
- Preparation of legal documentation (reservation and sales contracts) and support of property registration processes.
- Improving website performance, analyzing user experience and conducting marketing campaigns (only with your consent).
5. Data Transfer to Third Parties
Given the specifics of the real estate market, to provide high-quality services, we may transfer your data to trusted third parties, provided they comply with strict confidentiality measures:
- Developers and construction companies: To reserve properties, organize viewings in gated residential complexes and negotiate individual purchase terms.
- Partner agencies and consultants: Within the framework of signed cooperation agreements to expand the search based on your request.
- Lawyers and notaries: In Montenegro for the legal registration of real estate transactions and, if necessary, assistance in obtaining a residence permit.
- IT service providers: Hosting providers, CRM systems and web analytics services that ensure the technical functioning of the company.
All partners are required to comply with confidentiality and data protection standards. We do not sell personal data to third parties.
6. Data Security and Storage
We apply modern technical and organizational measures to protect your data from unauthorized access, alteration or destruction. Personal data is stored only for as long as necessary to achieve the purposes for which it was collected, unless longer retention is required by law.
7. International Data Transfers
Due to the use of international service providers (e.g. CRM systems or analytics tools), some data may be transferred outside the European Economic Area (EEA). In such cases, appropriate safeguards are implemented to ensure data protection.
8. Your Rights
In accordance with applicable law, you have the right to:
- Request access to your personal data that we hold.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data ("right to be forgotten") where legally applicable.
- Withdraw your consent to data processing at any time (for example, unsubscribe from newsletters).
9. Cookies
Our website uses cookies to provide basic functionality, remember language preferences and collect anonymous analytics (Google Analytics / Meta Pixel) to optimize our services. Cookies requiring consent are only activated after your approval via the cookie banner. You can manage cookie settings in your browser at any time.
10. Contact Information
If you have any questions regarding this Privacy Policy or wish to exercise your rights regarding personal data, please contact us:
Have questions about your data? Our team is here to help.